Return and refund policy
Last updated: May 26, 2025
Navur
E-mail: support@navur.co.uk
Phone: +44 7418312805
Address: 37A Great Charles Street Queensway, Birmingham, England, B3 3JY, United Kingdom
30-Day Easy Returns:
At Navur, we want you to love your purchase. If, for any reason, you’re not satisfied, we offer an easy return process.
Return Policy Overview:
- Return Window: You have 30 days from the day you receive your order to return items.
- Condition: Items must be unused, in their original condition, and returned with the original packaging.
- Easy Returns: Returning items to us is easy and our client support team will assist you.
Return Costs:
- For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
- For Customer Remorse (Change of Mind): The actual cost of return delivery will be charged to the customer. This applies when the customer purchases the wrong product, the item does not fit, or they no longer want the item. You will be responsible for the shipping costs for returning your item. Shipping costs are non-refundable.
How to Return an Item:
- Contact Us: Email our team at support@navur.co.uk with your order number and reason for the return.
- Get Return Instructions: We’ll email you a return authorization and step-by-step instructions.
- Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
- Print the Shipping Label: We’ll send you a prepaid shipping label. Just print it out and attach it to your package.
- Send it Back: Drop your package off at the nearest shipping carrier location as per the instructions in the return authorization email.
Refund Process:
- Inspection: Once we receive your return, we’ll inspect the item to ensure it meets our return criteria.
- Refund: After inspection, your refund will be processed. It usually takes 10 business days for the refund to appear on your original payment method, depending on your bank or payment provider.
Exchanges:
Want to swap for a different size, color, or product? No problem! Reach out to us, and we’ll help you exchange your item quickly and easily.
Non-Returnable Items:
For hygiene reasons, worn or visibly tried-on sneakers cannot be returned. If a style is non-returnable, it will be clearly marked on its product page.
Size Guide:
We strongly recommend that our customers use our Size Guide before purchasing to prevent wrong size choices in our products.
Contact Information:
Company: Ouruv Ltd
Website Name: Navur
E-mail: support@navur.co.uk
Phone: +44 7418312805
Address: 37A Great Charles Street Queensway, Birmingham, England, B3 3JY, United Kingdom
Company number: 14485477
Our customer service working hours:
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Monday to Friday: 9:00 AM to 5:00 PM (London-GMT)
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Saturday and Sunday: Closed (London-GMT)
We always try to respond within 24 hours.